“As we continue to position AIG as a market leader in the global property and casualty insurance industry, a AIG.com has been refreshed reinforces our strong brand, as well as AIG’s distinction, including our expertise, capabilities and talent around the world,” said Lucy Fato, executive vice president and global head of communications at AIG. “The new design provides -allows AIG to communicate more effectively and fosters stronger and better relationships with clients, distribution partners, shareholders and other stakeholders.”
The refreshed site includes simplified navigation, a revamped look, strong use of multimedia and a more tightly connected network of AIg websites around the world, the company said. The site also provides users with dynamic access to financial information, company risk expertise, insurance offerings, career information and other content.
New broker capabilities
The website will also serve as a digital access point for the new myAIG Broker Portal, which has been updated to a one-stop gateway for brokers and agents to access account and policy information, loss, status throughout the process of insurance life cycle, and more. Brokers and agents in North America will be on the portal throughout 2023, AIG said. Additional capabilities and enhancements will also be added to the portal throughout the year. The new capabilities available on the portal will be rolled out globally starting next year.
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“The broker enhancements we are introducing today represent a major step forward in AIG’s digital transformation efforts,” said Claude Wade, executive vice president, global head of operations and shared services, and chief digital officer at AIG . “We reimagined myAIG as AIG’s digital front door to our e-commerce ecosystem, giving brokers access to important middle-to-back-office enhancements to our commercial underwriting platform and other digital improvements and system integration achieved by our AIG 200 efforts. ”
The design of the portal was influenced by extensive user and customer research, including input from AIG’s Broker Advisory participants.
“Our new broker portal is an important step toward completely modernizing and simplifying how we do business with our brokers,” said Don Bailey, global head of distribution and field operations at AIG. “The features and capabilities are designed to meet the needs of our broker partners for critical client policy and account information, ease of access, and overall efficiency in policy submission and renewal and processing of claims.
AIG was recently added two independent directors on its board and launched MGA focuses on high-net-worth and ultra-high-net-worth markets.
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