Erie Insurance scored 38 points above the industry average on customer satisfaction with the home insurance claims experience. It ranked first in four of the five JD Power study factors: settlement, claim servicing, first notice of loss and the estimating process.
“Since its inception in 1925, Erie Insurance has been built on a commitment to service excellence,” said Lorianne Feltz, executive vice president of claims and customer service at Erie Insurance. “Today, Erie is still guided by a responsibility to the people who depend on us to be there when they need us.”
The JD Power US Property Claims Satisfaction Study measures satisfaction with the claims experience among insurance customers who have filed a claim for damages. The study examined five factors: settlement, claim servicing, first notice of loss, estimation process, and repair process.
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The study was compiled using responses from 5,343 homeowner insurance customers who filed a claim within the previous nine months.
“When we’re involved in a claim, it’s often one of our customers’ worst days,” said Cody Cook, senior vice president of claims for Erie Insurance. “We are grateful for our highly trained, compassionate adjusters who return our customers to pre-loss conditions, as well as our agents who sell the right coverage to fit our customers’ needs shared people.”
JD Power also recently ranked Erie first for customer satisfaction personal lines insurers and is in the top three for auto claims satisfaction.
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